CUSTOMER SUPPORT
PHONE
514-381-5963 / 888-355-5657
Our office is open during regular business hours (Monday – Friday, 9AM-5PM EST)

EMAIL
info@uppantsmontreal.com

RETURNS
Please review our Return Policy here
US RETURN FORM
CANADIAN RETURN FORM

What payment methods can I use?

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • UPpants.com Gift Card

When will my order ship?

Our goal is to ship your garments within 2 business days of receiving your order. Transit times will vary based on destination. Orders shipped by ground typically take between 3-7 business days to arrive.

What does it cost to ship my order?

Orders destined for addresses in Canada and the US Mainland are shipped by FedEx ground, free of charge. Overnight and 2-day services are available for a fee. These services can be added at the checkout.

I know you will ship to me free of charge. Will I get free shipping as well for a return?

To return an item, please complete the correct return form at the top of this page and ship your order back to us at the address provided.

If the return is due to an error of ours, we will provide you with a pre-paid FedEx return label.

Where do you ship?

At present, we offer free ground shipping within Canada and the US Mainland.  Freight charges can be calculated at the checkout for Hawaii, Alaska, Puerto Rico, USVI, Guam, Marshall Islands, Northern Mariana Islands, Samoa and all other international destinations.

Due to licensing constraints we do not ship to Australia or New Zealand. Please contact our distributor there for a store listing
www.lufema.com/au

Do you ship to P.O. Boxes?

No, FedEx does not deliver to P.O. Boxes. A valid street address is required for your shipment.

Can I ship to an address other than my own?

Yes. Please enter the alternate address in the ship-to section at checkout.

Which carrier will ship my order?

Your order will be shipped by FedEx. Once your order has been shipped, you can track it using the tracking number provided.

What if I am not happy with my selection? Can I return the purchase?

If you are not completely satisfied with your UPpants.com purchase, we will gladly accept your return within 30 days of receipt. Garments must be in new condition – unwashed, unworn and with their original tags attached.

US Returns:
UP Pants
c/o AN Deringer
178 West Service Road
Champlain, NY 12919
US RETURN FORM

Canadian Returns:
UP Pants
333 Chabanel Ouest, suite 555
Montreal, QC H2N 2E7
CANADIAN RETURN FORM

What is the return shipping address?

US Returns:
UP Pants
c/o AN Deringer
178 West Service Road
Champlain, NY 12919
US RETURN FORM

Canadian Returns:
UP Pants
333 Chabanel Ouest, suite 555
Montreal, QC H2N 2E7
CANADIAN RETURN FORM

Can I change my order once it has been placed?

Our goal is to ship your order as quickly as possible. Please contact our Customer Service Team at 888-355-5657 so we can try to make the change before the order goes out.

How do I check orders and track shipments online?

If you have an account with UPpants.com, please login and go the View History under My Account. You will be able to access all of your past orders and tracking information from there.

If you do not have a UPpants.com account, please click here click here and enter your order number and email address where prompted.

What do I do if my item arrives damaged?

Please contact our Customer Service Team at 888-355-5657 or info@uppantsmontreal.com and we will replace your order.

Can I see a record of my transactions with UPpants.com?

Yes. If you have an account with UPpants.com, please login and go the View History under My Account. You will be able to access all of your past orders from there.

You may also contact our Customer Service Team at 888-355-5657or info@uppantsmontreal.com for additional information.

How does the 15% off coupon work?

First time shoppers on UPpants.com will receive a 15% off discount code on full price items by entering the code. This code is single-use and cannot be applied to sale items.

How do I know what size to order?

There is a size guide on each product page. If you are between sizes, we suggest you go down a size.

What if I need help making a selection?

Please contact our Customer Service Team at 888-355-5657 or info@uppantsmontreal.com and we will be happy to help you.

Do I have to register to purchase at UPpants.com?

No, you do not need to create an account to shop. By doing so, you can store credit card information for easier checkout, maintain an address book of ship-to locations, review order history and edit billing/shipping information.

How do you store credit card numbers?

UPpants.com allows registered users to store a credit card number securely in their account for easy shopping and checkout. All cards stored on UPpants.com are encrypted for user protection so that no one – including our Customer Service and Information Technology Teams – can access your credit card information.

Once you make a purchase from our site, the credit card you use at checkout can be stored for you in your User Profile. Only you will be able to delete or update your credit card information.

What is your Privacy Policy?

UPpants.com’s Privacy Policy can be read in full here

What are the Terms Of Use and Copyrights for this website?

UPpants.com’s Terms Of Use and Copyrights can be read in full here