For any questions please do not hesitate to reach out to us.
PHONE: 1-514-381-5963 or toll-free 1-888-355-5657 (Monday – Friday 9am-5pm EST)
What payment methods can I use?
The following payment methods are available:
- Gift Card
Sorry, we do not accept:
- Personal Checks
- Money Orders
What currency will I be billed in?
The currency in which you will be charged is dependent on your IP address AND the billing address associated to the method of payment you are using.
When will my order ship?
We aim to have orders processed, packed and shipped within 1-2 business days.
Please allow for delays during peak holidays and sale periods.
Once we have shipped your order, we will send you an email with the shipping details and tracking number. Follow the link in the email to track your order and check the estimated arrival date.
What does it cost to ship my order?
We are pleased to offer complimentary ground shipping for all orders within Canada and the Continental USA. Any orders outside of these territories will be subject to extra shipping rates, duties and taxes. There is a shipping calculator at checkout for your easy convenience.
Where do you ship?
We have negotiated great rates worldwide and are proudly able to ship to most locations that Fed-ex services (Sorry no APO/FPO/DPO or P.O. Boxes). Rates can be easily calculated at checkout by providing your shipping address. Unfortunately, we are currently not able to ship to Australia and New Zealand.
Do you ship to P.O. Boxes?
Unfortunately, we do not ship to P.O. Boxes. Please always submit a valid street address for your shipment.
Which Carrier is shipping my order?
We use Fed-ex as our carrier of choice.
What do I do if my item arrives damaged?
Customer satisfaction is always our number one priority. Please contact one of our Customer Care Representatives so that we can rectify any issue you may have. You can reach us toll free during business hours (Monday-Friday 9am-5pm EST) at 1-514-381-5963 or toll-free at 1-888-355-5657. You can also email us at email@example.com
What if I change my mind and want a different size or color after my order is placed?
Once an order is placed, you will not be able to make any changes online. For assistance, please call one of our Customer Care Representatives at 1-514-381-5963 or toll-free at 1-888-355-5657. You can also email us at firstname.lastname@example.org
What is your Return and Refund policy?
If, for any reason, you are not entirely satisfied with your recent purchase, you may return your order within 30 days of receipt. The item(s) must have all original tags attached and be in new condition, unworn, unwashed and unaltered.
Returns on regular priced items will be refunded to your original form of payment, less a $10.00 restocking fee.
Returns on sale priced items will be eligible for an e-credit, less a $10.00 restocking fee.
All items listed as final sale on the product description page will not be eligible for return or e-credit as they are final sale.
Please reach out to us at email@example.com to facilitate your return and receive your prepaid return shipping label.
We kindly ask that you allow us up to 30 days to process any returns.
How much will it cost to return part (or all) of my order?
You may return your item(s) free of charge, minus a $10.00 restocking fee that will be deducted from your credit card. Please contact our returns department at firstname.lastname@example.org for a prepaid return label. Should the need to return arise from our error or a damage to the item, there will be no restocking fee.
Can I Exchange?
We are unable to process any exchanges, however, we are more than happy to accept the original item as a return, and you may then place a new order for a replacement item. If the return is due to an error or fault on our part, there will be no restocking fee. Kindly refer to our Return Policy for details.
Can I return a gift?
Gifts purchased online at www.uppants.com can be returned but must follow the guidelines of our Return Policy. Please contact our returns department toll free at 1-888-355-5657 (Monday-Friday 9am-5pm EST). You can also email us at email@example.com. Once your gift is returned you will be issued an e-credit, less a $10.00 restocking fee.
How do I know what size to order?
We offer a very detailed size and fit guide on each of our product pages. However, if you still need some help, please feel free to reach out to us at 1-888-355-5657 during business hours (Monday-Friday 9am-5pm EST), or by emailing us at firstname.lastname@example.org.
What if I need help selecting an item?
We would be happy to help you find exactly what you’re looking for, provide you with detailed product information, or answer any questions you may have. Call us toll free at 1-888-355-5657 (Monday-Friday 9am-5pm EST), or you can email our Customer Care Department at email@example.com.
How do I know what size to order?
There is a size guide on each product page. If you are between sizes, we suggest you go down a size.
What if I need help making a selection?
Please contact our Customer Service Team at 888-355-5657 or firstname.lastname@example.org and we will be happy to help you.
Do I need to create an account to make purchase?
At uppants.com you can shop as a GUEST or as a REGISTERED customer.
Registering for a User Profile account is easy, and will allow you to review your order history, store your billing information and your shipping addresses for an easier and faster checkout.
How do you store credit card numbers?
The security of the information that customers entrust us with is one of our top priorities. Registered users may store a credit card number securely in their User Profile account for easy shopping and quick checkout. All credit cards stored on www.uppants.com are encrypted for user protection so that no one – including our Customer Care and Information Technology Departments – can access your credit card number.
You will not be able to update the credit card information, but you can delete and add a new card at any time.